CRM Coordinator

Malta

You will join a hungry team with a passion for Casino in general and Slots in particular. The company was founded by a group of good friends and iGaming industry veterans. Their aim is to have fun and to provide a safe, trustworthy and above all player-friendly site. 

Who you are!

They are a start-up, and are looking for someone who wants to develop, learn and grow. They want a person who doesn't back down from the huge challenges that will come with working with start-ups, and who will stretch themselves to the limits to reach his or her goals and potential.

You’ll be reporting to the Head of Casino.

What you will be doing!

  • Execute CRM Communications across the customer lifecycle

  • Execute Casino campaigns, including website content management and bonus pay-outs

  • Organise segmentation lists to prepare for execution

  • Compile and raise creative design briefs to the designers

  • Continuously evaluate and report on campaign performance in collaboration with other stakeholders

  • Work with other stakeholders to improve existing campaign tools

  • Ensure timely delivery and flawless quality on all tasks handled

  • Aligning with support on new campaigns but also investigate and report issues that was sent from customer service

  • Manage the game release process 

  • Ensure that the casino lobby and game positioning is up to date and competitive in the markets of responsibility.

  • Communicate upcoming game releases, new product features and promotions to different stakeholders in the organization.

  • Support Casino Manager with creating and executing innovative plans for specific markets and brands.

  • Assist and follow up with the Customer Support team on any casino queries or issues that may arise.

  • Constant evaluation of games performance to improve efficiency and revenues.

  • Evaluate casinos across devices, brands and markets to ensure the best possible user experience.

  • Need to be knowledgeable, stay up to date with industry updates, all relevant regulations, and ensure that their games offering and relationship with the supplier stays compliant.

  • Regular monitoring of their key user experience flows, issue/bug escalation and follow up until resolution or backlog addition.

What are important qualities in you?

  • Must have at least 2 years’ experience in an iGaming role

  • Be detail oriented and love to optimize

  • Hungry to learn and eager to find new and more efficient solutions

  • Demonstrated that you are organised with a great attention to details.

  • Good understanding of online casino customers is essential.

  • You have excellent communication, teamwork and interpersonal skills.

  • Ability to manage vertically and laterally in a complex organization.

  • Must be fluent in English.