You will join a hungry team with a passion for Casino in general and Slots in particular. The company was founded by a group of good friends and iGaming industry veterans. Their aim is to have fun and to provide a safe, trustworthy and above all player-friendly site.
Who you are!
They are a start-up, and are looking for someone who wants to develop, learn and grow. They want a person who doesn't back down from the huge challenges that will come with working with start-ups, and who will stretch themselves to the limits to reach his or her goals and potential.
You’ll be reporting to the Head of Casino.
What you will be doing!
Execute CRM Communications across the customer lifecycle
Execute Casino campaigns, including website content management and bonus pay-outs
Organise segmentation lists to prepare for execution
Compile and raise creative design briefs to the designers
Continuously evaluate and report on campaign performance in collaboration with other stakeholders
Work with other stakeholders to improve existing campaign tools
Ensure timely delivery and flawless quality on all tasks handled
Aligning with support on new campaigns but also investigate and report issues that was sent from customer service
Manage the game release process
Ensure that the casino lobby and game positioning is up to date and competitive in the markets of responsibility.
Communicate upcoming game releases, new product features and promotions to different stakeholders in the organization.
Support Casino Manager with creating and executing innovative plans for specific markets and brands.
Assist and follow up with the Customer Support team on any casino queries or issues that may arise.
Constant evaluation of games performance to improve efficiency and revenues.
Evaluate casinos across devices, brands and markets to ensure the best possible user experience.
Need to be knowledgeable, stay up to date with industry updates, all relevant regulations, and ensure that their games offering and relationship with the supplier stays compliant.
Regular monitoring of their key user experience flows, issue/bug escalation and follow up until resolution or backlog addition.
What are important qualities in you?
Must have at least 2 years’ experience in an iGaming role
Be detail oriented and love to optimize
Hungry to learn and eager to find new and more efficient solutions
Demonstrated that you are organised with a great attention to details.
Good understanding of online casino customers is essential.
You have excellent communication, teamwork and interpersonal skills.
Ability to manage vertically and laterally in a complex organization.
Must be fluent in English.