Tech Support / QA Tester

Our client is an online gaming startup, and strive to create a safe, engaging and unparalleled player experience. They research, experiment and iterate. Their mission: to build a product and an organization that puts the experience first, delivering high-quality products their players love while enabling their people to be productive and creative without unnecessary disturbances.

You Will:

  • Assist customers with technical issues experienced with their products

  • Review and analyze system features ongoing and present

  • Develop and implement effective strategies and test plans

  • Execute test cases (manual or automated) and analyze results

  • Manage and troubleshoot bug reports submitted by customers

  • Conduct post-release/post-implementation testing

  • Work with cross-functional teams to ensure quality throughout the software development lifecycle


Requirements

  • With at least 1 (one) year plus experience as a Technical Support/ QA Tester

  • Speaks Portugese and English

  • Able to convey and discuss relevant work/study projects

  • Able to document and troubleshoot errors

  • Excellent communication skills and a high level of attention to details

  • Analytical mind and problem-solving aptitude

  • Investigative and curious, wants to understand the why and dig into a problem

  • Able to document and put together detailed information on how bugs exist and how to recreate them


Good to Have:

  • Proven experience in the tech industry or within a role that involved either tech support or QA testing

  • Use both frontend and backend test automation with tools such as, playwright, sentry and/or chromatic

  • An understanding of test management principles and processes

  • Knowledge of Sports and/or Casino terminology

  • Proficient with Google suite (Drive, Spreadsheets, Docs), Slack, Zendesk and Jira