VIP Account Manager

This role is with an online gaming operator based in Malta.

What you will be doing!

  • Monitor and analyse player activity and behaviour to identify drops and spikes, proactively acting on opportunities to enhance the player's experience and the value to the customer.

  • Target and develop relationships with high value players and those with potential.

  • Create retention calling campaigns, SMS and Email campaigns including planning, execution, evaluation and next step improvements

  • Implement targeted campaigns aimed at increasing the lifetime value of loyalty players.

  • Devise and implement customer journeys across Casino specific products for all loyalty players across multiple brands and countries.

  • Create robust, smart campaigns and bonuses to reduce attrition and increase APDs along with gross and net revenue for all loyalty player segments.

  • Analyse and optimise campaigns, reporting on the performance of each campaign and recommending next steps for all Loyalty players across multi-brand and countries.

  • Handle customers' day to day queries, expectations and game experience including out of hours when necessary, in order to provide Loyalty players with personal and 'industry leading' service

  • Create a proactive RG approach to players on a monthly basis to ensure players are comfortable with their spend.

What are important qualities in you?

  • Must have at least 2 years’ experience in an iGaming role

  • Be detail oriented and love to optimize

  • Hungry to learn and eager to find new and more efficient solutions

  • Demonstrated that you are organised with a great attention to details.

  • Good understanding of online casino customers is essential.

  • You have excellent communication, teamwork and interpersonal skills.

  • Ability to manage vertically and laterally in a complex organization.

  • Must be fluent in English.

  • Sportsbook knowledge will be considered an asset

What They Are Offering

  • Attractive financial package

  • Private Health Insurance

  • €500 yearly wellbeing allowance

  • Quarterly Bonuses (starting from 3 months)

  • Developmental courses

  • Quarterly company and departmental events

  • Flexible working hours that fits your daily routine

  • Friday beers get together