VIP Account Manager
This role is with an online gaming operator based in Malta.
What you will be doing!
Monitor and analyse player activity and behaviour to identify drops and spikes, proactively acting on opportunities to enhance the player's experience and the value to the customer.
Target and develop relationships with high value players and those with potential.
Create retention calling campaigns, SMS and Email campaigns including planning, execution, evaluation and next step improvements
Implement targeted campaigns aimed at increasing the lifetime value of loyalty players.
Devise and implement customer journeys across Casino specific products for all loyalty players across multiple brands and countries.
Create robust, smart campaigns and bonuses to reduce attrition and increase APDs along with gross and net revenue for all loyalty player segments.
Analyse and optimise campaigns, reporting on the performance of each campaign and recommending next steps for all Loyalty players across multi-brand and countries.
Handle customers' day to day queries, expectations and game experience including out of hours when necessary, in order to provide Loyalty players with personal and 'industry leading' service
Create a proactive RG approach to players on a monthly basis to ensure players are comfortable with their spend.
What are important qualities in you?
Must have at least 2 years’ experience in an iGaming role
Be detail oriented and love to optimize
Hungry to learn and eager to find new and more efficient solutions
Demonstrated that you are organised with a great attention to details.
Good understanding of online casino customers is essential.
You have excellent communication, teamwork and interpersonal skills.
Ability to manage vertically and laterally in a complex organization.
Must be fluent in English.
Sportsbook knowledge will be considered an asset
What They Are Offering
Attractive financial package
Private Health Insurance
€500 yearly wellbeing allowance
Quarterly Bonuses (starting from 3 months)
Quarterly company and departmental events
Flexible working hours that fits your daily routine
Friday beers get together